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I.T. Frequently Asked Questions

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General Technology Questions:

What are the requirements at Pacifica for student computer hardware and software?

Please see the Computer Requirements Table in the Student Handbook for an updated list of minimum and recommended computer configurations for both Apple and PC computers.

 

Can I purchase discounted software for my Apple or PC computer from Pacifica?

Yes, but the Pacifica Bookstoredoes not widely sell software to students. There are a variety of websites where you can purchase discount software with your My.Pacifica Student E-mail address. The Pacifica IT department prefers Academic Superstore. However, there other discount student software vendors that will provide you with great deals on software and can be found by doing a simple Google search.

In addition, your Pacifica Office 365 account gives you access to download Office 365 Software Suite (Word, Outlook, Excel, etc.) on your personal computer for free.  Each student is allowed 5 activations. Click on this link for details: Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac.

 

I will be visiting Pacifica, is there Wi-Fi available for my personal computer use?

Yes, the Wi-Fi SSID is Pacifica. You will find an extensive network and signal range throughout the Pacifica Ladera and Lambert campuses.

 

My.Pacifica Self-Service Website:

Where do I go to get to the My.Pacifica Self-Service website so that I can register for my classes?

Go to the website address https://my.pacifica.edu and click on “Self-Service” to register for your classes every quarter.

 

What is my My.Pacifica Self-Service website username?

Your username for Self-Service, eLearning (D2L) and Student Email is your email address in the format of firstname.lastname@my.pacifica.edu.

 

What is my My.Pacifica Self-Service website password?

Your password for Self-Service is the same one you use for your student email account. New students will receive an email with your username and password for Self-Service, eLearning (D2L), and Student E-mail after you are accepted to Pacifica.

 

I’m trying to log into Self Service but I’m getting a message saying my username doesn’t exist.

Self Service was recently updated and now uses your student email address and associated password to log in.

 

How do I reset my My.Pacifica Self-Service password for online registration?

You can reset your password by signing in at https://www.office.com and choosing “Forgot your password” on the password screen.

 

Are my My.Pacifica passwords synchronized between all Pacifica systems?

The My.Pacifica eLearning (D2L), Self-Service, and Student E-mail and websites all use the same password.  The Financial Aid and Library websites are separate systems that have their own username and passwords.

 

I’m trying to log into my My.Pacifica Self-Service account but the verification code is being sent to a phone number I don’t use anymore.

Contact our IT staff at itsupport@pacifica.edu, provide your student ID number, and ask them to reset Multi-Factor Authentication (MFA) for your account.

 

Do I have to register for my classes online?

Yes, you have to personally log into the My.Pacifica Self-Service website and register for courses quarterly. The IT Department is not able to register you for your classes.

 

Is there a guide to walk me through registering online?

Yes, you can go to the My.Pacifica Help Guides and Tutorials website for a step-by-step tutorial on how to register for your classes online.

 

What happens if I register after the registration deadline has passed?

The Registrar and the Business Office will assess you a late registration fee. Make sure to register early for your classes and avoid any last minute registration troubles.

 

My.Pacifica Student E-mail Website:

Where do I go to get to the My.Pacifica Student E-mail website so that I can check my My.Pacifica e-mail?

Go to the website address https://outlook.office.com to check your Pacifica e-mail.

 

What is my My.Pacifica Student E-mail website username?

Your My.Pacifica E-mail website username is in the format firstname.lastname@my.pacifica.edu (i.e. John.Doe@my.pacifica.edu).

 

What is my My.Pacifica Student E-mail website password?

New students will receive an email with your username and password for Self-Service, eLearning (D2L), and Student E-mail after you are accepted to Pacifica.

 

I signed in at https://www.office.com but I can’t find my email.

You can open your email by clicking the Outlook widget on the left side of the window, or by accessing your email directly at https://outlook.office.com/.

 

I’m able to sign into Office 365 but I’m already signed in on a personal account.

A. Office 365 only allows you to sign into one account at a time per web browser. You can log out of your personal account, or you can access your Pacifica account on a different browser. E.g., if you’re signed into your personal account on Chrome, try logging into your Pacifica account on Firefox instead.

 

I’m trying to log into my email/D2L/Self-Service account but the verification code is being sent to a phone number I don’t use anymore.

Contact our IT staff at itsupport@pacifica.edu, provide your student ID number, and ask them to reset Multi-Factor Authentication (MFA) for your account.

 

How do I reset my My.Pacifica Student E-mail password for e-mail access?

You can reset your password by signing in at https://www.office.com and choosing “Forgot your password” on the password screen.

 

Are my My.Pacifica passwords synchronized between all Pacifica systems?

The My.Pacifica eLearning (D2L), Self-Service, and Student E-mail and websites all use the same password.  The Financial Aid and Library websites are separate systems that have their own username and passwords.

 

What e-mail address will Pacifica use for electronic communications?

All official Pacifica e-mail communication will be sent to your My.Pacifica Student E-mail address. It is the responsibility of students to monitor their My.Pacifica e-mail. Every student is responsible for all e-mail communications that are sent to their My.Pacifica Student E-mail account.

 

What is the format of my My.Pacifica Student E-mail address?

The format for your e-mail address will be firstname.lastname@my.pacifica.edu(i.e. john.doe@my.pacifica.edu).

 

My.Pacifica eLearning (D2L) Website:

Where do I go to get to the My.Pacifica eLearning (D2L) website?

Go to the website address https://elearning.my.pacifica.eduto check your online classes.

 

I’m trying to log into the My.Pacifica eLearning (D2L) website but it’s not taking my credentials even though I’m entering the same username and password I use for email and Self Service.

Please click on the “Login Through Office 365” button to logon.

 

What is my My.Pacifica eLearning (D2L) website username?

Your username for Self-Service, eLearning (D2L) and Student Email is your email address in the format of firstname.lastname@my.pacifica.edu.

 

What is my My.Pacifica eLearning (D2L) website password?

Your password for Self-Service is the same one you use for your student email account. New students will receive an email with your username and password for Self-Service, eLearning (D2L), and Student E-mail after you are accepted to Pacifica.

 

How do I reset my My.Pacifica eLearning (D2L) password?

You can reset your password by signing in at https://www.office.com and choosing “Forgot your password” on the password screen.

 

I’m clicking on the “Forgot your password?” link on the eLearning (D2L) login page to reset my password but I’m not receiving the password reset email.

D2L’s independent login system is being phased out and no longer supports password resets. Please login with the “Login Through Office 365” button using your Pacifica email address and associated password.

 

Are my My.Pacifica passwords synchronized between all Pacifica systems?

The My.Pacifica eLearning (D2L), Self-Service, and Student E-mail and websites all use the same password. The Financial Aid and Library websites are separate systems that have their own username and passwords.

 

Other Websites:

I need help with my Financial Aid login.

Please contact our Financial Aid department at financialaid@pacifica.edu for assistance.

 

I need help with my Library login.

Please contact our Library department at library@pacifica.edu for assistance